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Reservations

Health and Safety Protocols

JB Duke Cares


JB Duke Hotel is committed to offering service defined by courtesy, care and compassion. Now more than ever, we are pleased to further extend this level of hospitality to each guest, ensuring a safe experience and peace of mind.

To that end, we have partnered with Dr. Carol McLay of Duke University Hospitals & Clinics, Department of Infection Prevention & Hospital Epidemiology, to develop service protocols, training and best practices amid the COVID-19 pandemic.

We have deployed extensive safety and security measures throughout the property ranging from utilizing Centers for Disease Control (CDC) cleaning and disinfection protocols, social distancing, use of personal protective equipment (PPE) for all employees, and Environmental Protection Agency (EPA) approved virus-killing cleaners and disinfectants.

We remain focused in our efforts to provide you with an exceptional experience today, tomorrow and into the future. We look forward to welcoming you to the JB Duke Hotel.

Guest Services
Along with increasing disinfection procedures throughout JB Duke Hotel, we have also amended some services for your safety.

  • Signage and floor markers will be placed in the lobby, elevator landings, restaurant entrances and other communal areas displaying appropriate physical distancing as well as health and hygiene reminders.
  • Touchless hand sanitizing stations have been installed throughout the property for guest use.
  • Shared guest services such as the hotel car service, valet parking and complimentary morning coffee have been suspended. In addition, housekeepers will not service rooms while they are occupied by guests.
  • Fitness Center will be cleaned and sanitized frequently, especially during high use periods. All equipment will be spaced appropriately to adhere to physical distancing guidelines. Disinfectant wipes will be provided for guests to sanitize equipment before and after use.
  • Room Service will offer contactless delivery outside of guestrooms. All condiments provided will be for single use.
  • Minibar snacks and beverages have been removed from guestrooms and are available upon request.
  • The Fitness Center and dine-in restaurants will operate based upon local, state and CDC guidelines, and are subject to change.

 
Employee Protocols
Our staff will follow specific daily procedures to maintain a healthy environment for all guests and employees.

  • All staff are required to use proper hand hygiene at the beginning of each shift, and on a routine basis. Hand sanitizing stations are available throughout the property.
  • In accordance with state and local regulations, employees will wear the appropriate PPE at all times during work shifts. Any employee who feels unwell will not report to work. Employees are required to practice physical distancing when possible while performing daily tasks.
  • All employees will receive training on COVID-19 safety protocols and best practices for sanitation and cleanliness. Staff members with frequent guest contact will be given additional comprehensive training.
  • All team members have been given clear instructions on how to respond to and report presumed cases of COVID-19. Employees who notice peers or guests exhibiting symptoms, are to notify management immediately for further action.

Cleaning and Disinfecting
We have enhanced and increased the frequency of our already rigorous cleaning procedures in all guest rooms and public areas throughout the hotel, utilizing fast acting, effective cleaning products. All cleaning agents meet CDC and EPA guidelines and standards for the elimination of viruses, including SARS-CoV-2 which causes COVID-19, and bacteria, as well as other airborne and blood borne pathogens.

  • To eliminate potential cross contamination between guests and staff, common surfaces and high touch areas will be regularly sanitized.
  • Each room will undergo deep cleaning after guest check-out, with emphasis on frequently used items. All glassware will be changed following departure and all paper publications have been removed from guest rooms.
  • All linens and bath terry will be laundered following guest departure. Decorative pillows and bed coverings have been removed from guest rooms.  Bathrobes are available upon request.
  • In the event of presumptive case of COVID-19, the guest’s room will be removed from service and quarantined. The guest room will not be returned to service until the case has been confirmed or cleared. In the event of a positive case, the room will only be returned to service upon undergoing an enhanced sanitization protocol.


Restaurants and Bars
All restaurant floorplans have been updated to allow for table configurations at no less than six feet in proximity to other tables.

  • Maximum party size will comply with regulations for service.
  • Salt and pepper shakers, flowers and condiment caddies have been removed from all tables. Condiments in single use containers will be provided upon request.
  • All surfaces including tables, chairs and other surfaces will be sanitized after each guest contact.
  • Silverware will be rolled in a napkin, wrapped in film and provided to guests.
  • All kiosk provisions will be served by staff utilizing PPE with physical distancing protocols marked.
  • Grab and Go and pre-wrapped options will be available.
  • Host stand, service stations, beverage stations, countertops and all associated equipment will be sanitized regularly.
  • All restaurant staff to wear the appropriate PPE at all times.

 
The health, safety and comfort of our guests remain our highest priority. Should you have any questions or concerns, please call us at 919.660.6400.