Screenreader Navigation: Skip to Main Content

Health and Safety Protocols

JB Duke Cares

JB Duke Hotel is committed to offering service defined by courtesy, care and compassion. Now more than ever, we are pleased to further extend this level of hospitality to each guest, ensuring a safe experience and peace of mind.

To that end, we have partnered with Dr. Carol McLay of Duke University Hospitals & Clinics, Department of Infection Prevention & Hospital Epidemiology, to develop service protocols, training and best practices.

We remain focused in our efforts to provide you with an exceptional experience today, tomorrow and into the future. We look forward to welcoming you to the JB Duke Hotel.

Guest Services
Along with increasing disinfection procedures throughout JB Duke Hotel, we have also amended some services for your safety.

  • Touchless hand sanitizing stations have been installed throughout the property for guest use.
  • Fitness Center is cleaned and sanitized frequently, especially during high use periods. Disinfectant wipes are provided for guests to sanitize equipment before and after use.

Employee Protocols
Our staff is following specific daily procedures to maintain a healthy environment for all guests and employees.

  • All staff are required to use proper hand hygiene at the beginning of each shift, and on a routine basis. Hand sanitizing stations are available throughout the property.
  • Any employee who feels unwell will not report to work.
  • All employees will receive training on safety protocols and best practices for sanitation and cleanliness. Staff members with frequent guest contact will be given additional comprehensive training.

Cleaning and Disinfecting
Based on recent trends and guidance, we are continuing to practice exceptionally effective health and safety initiatives while easing back into our standard services. We have enhanced and increased the frequency of our already rigorous cleaning procedures in all guest rooms and public areas throughout the hotel, utilizing fast acting, effective cleaning products.

  • To eliminate potential cross contamination between guests and staff, common surfaces and high touch areas will be regularly sanitized.
  • Each room will undergo deep cleaning after guest check-out, with emphasis on frequently used items.

The health, safety and comfort of our guests remain our highest priority. Should you have any questions or concerns, please call us at 919.660.6400.